FAQ

How does dahlia tuber shipping work?

Early: *available for a limited amount of time* If you choose early shipping, your orders will be shipped out starting in February to March. We recommend this shipping date for warmer zones or growers wanting to propagate. A $15 fee is automatically added to your order to account for additional precautions taken to insure your tubers arrive safely. Boxes will be shipped with insulation and Uniheat warmers, and may have expedited shipping so they arrive faster.

Regular: This is our default shipping option. We will begin shipping these after all the Early orders are out, usually beginning in March and will continue until all orders are fulfilled. We may still use insulation and Uniheat warmers, depending on weather conditions. 

*DUE TO THE VOLUME OF ORDERS WE RECEIVE, WE WILL NOT BE ABLE TO HOLD, DELAY, OR CHANGE ANY SHIPPING DATES. IF YOU PLAN TO BE OUT OF TOWN DURING THESE SHIPPING TIMES, PLEASE MAKE SURE YOU HAVE A PLAN FOR SOMEONE TO RECEIVE YOUR PACKAGES FOR YOU*

 

What if I'm not satisfied with the dahlia tubers I received?

All our tubers are guaranteed to have an eye and be a viable tuber upon shipping.  If you feel you have received unsatisfactory tubers, please send us an email with photos of the tubers within one week of receiving and we will make sure the situation is alleviated.

Please understand that tubers at shipping will still be dormant, which can make eyes difficult to see. 

 

Help! My tubers look wrinkled/shriveled.

Because dahlia tubers are an organic, living thing, there can be a lot of variation in how they store. It is completely normal for tubers to lose moisture during storage, and is something that we try our best to minimize. 

Here's what to do if you received wrinkled tubers:

1. Give them a (gentle!) squeeze. Tubers should still have some resistance to them. 

2. If your tuber turns to mush when you press on it, or is dry/hollow inside, send us photos along with your order number, the name of the variety that is rotten, and whether you would like a refund or replacement. 

 *If you have waited longer than 1 week after receiving to check your tubers, we cannot be held responsible for their condition*

 

Oh no! My tuber's neck is broken. Is it still viable?

Sometimes shipping can get a little rough, and your tubers may have some injuries. Take a look at this photo to learn more about a tuber's anatomy.

   

If a neck is totally severed, or barely hanging on, and there is only 1 tuber, please email us photos along with your order number, the name of the variety. We can help you determine if a replacement is needed.

If there are multiple tubers attached to the head and there is at least 1 neck intact, good news, your tuber is viable!

 

How do I store my tubers until planting?

You can refer to our tuber care sheet here

 

How do I plant and grow dahlias?

You can refer to our tuber care sheet here

 

When will the dahlias go live each year? 

Our goal is to have them posted by Thanksgiving each year.  Frost typically hits mid October and the digging process begins.  Then we typically try to post before December.

 

Can I preorder before the list goes live?

Sorry, no preorders allowed.  We rely on all orders going through our system so we can properly track inventory.

 

Do you ship internationally?

Tubers are available for shipping within the US only.  Unfortunately due to phytosanitary certificate requirements, we can not ship to Canada. 

 

Can I pickup my order?

You can pickup at the farm in April once the tubers have been pulled out of storage.  Use discount code LOCALPICKUP at checkout and the shipping charges will come off your order.

 

Can I add onto my order?

Once an order is placed, the sale is final and there are no additions or modifications allowed.  If you would like to order additional tubers, you will have to place another order and they will be shipped separately.  Shipping charges will not be combined.

 

Do you offer wholesale prices?

Wholesale prices begin at ordering 100 of one variety, only certain cultivars would be included in that sale.  Email us for more details and we can send you the price list. We do however have some varieties with bulk deals available for the varieties we grow a lot of, they'll be listed as an available variant when you check out.

 

Are your dahlia tubers organic?

While we are not certified organic, we grow with organic practices.  Our tubers are dipped with Oxidate after dividing and before being put into storage.  See the OMRI certificate for that product here.  We can also write you a letter if your certifier requires it, just email us.

 

 If I order other items, will they ship with the tubers?

If you order SMFF swag or a wreath, they will ship right away instead of shipping with your tubers.  

 

Will I get charged sales tax?

Sales tax laws have changed and you will now only be charged sales tax if you reside in Ohio since our business is located in a taxable state. 

 

Are the tulips organic?

The tulip bulbs are not certified organic.  Coming from Holland, they are treated before entering the country unfortunately.  We are hoping that the demand for organic bulbs grow so the suppliers see there is an outlet for them.